We strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not happy with your order, we are here to assist you. Please read our return and refund policy carefully.
RETURN POLICY
We want you to love your purchase, but if you don’t, you can return it for a full refund or exchange it for another product. Please note that returns and exchanges are **not applicable** on personalized, customized, or engraved products as they are made specifically for you.
Conditions for Returns:
- The item must be in its original packaging and in an unused, resell able condition.
- Returns must be initiated within **7 days of receiving the product.
- Any **damaged, altered, or used items** will not be eligible for return.
- Proof of purchase (invoice) is required for all returns.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
To initiate a return, please visit our return portal at www.drizzart.com
CANCELLATION POLICY
- We understand that plans change, and you may need to cancel an order.
- Orders can be canceled within 24-48 hours before dispatch.
- If your order has already been dispatched, cancellation will not be possible, and you may need to process a return instead.
- Refunds for canceled orders will be processed within 7-14 business days.
To request a cancellation, please contact us at www.drizzart.com or call +918903313310 as soon as possible.
REFUND POLICY
We want to ensure that you have a seamless experience when requesting a refund. Refunds will be processed in the following scenarios:
Eligibility for Refunds:
- If the item is **damaged or defective upon arrival, we will offer a full refund or replacement.
- If the product received is incorrect or does not match the description, you are eligible for a refund.
- If your return is approved, we will initiate a refund to your **original payment method**.
- Refunds will only be processed after receiving and inspecting the returned item.
Refund Processing Time:
- Refunds will be credited within 7-14 business days after the return is received and verified.
- If it takes longer than 15 business days.
Non-Refundable Items:
- Personalized, engraved, or customized products.
- Items returned without original packaging or proof of purchase.
- Any product damaged due to misuse or mishandling.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please notify us within 48 hours of receiving the product by emailing with photos of the damaged product. We will arrange for a replacement or refund as soon as possible.
EXCHANGES
We allow exchanges for eligible products within 7 days of receiving your order. Exchanges follow the same conditions as our return policy. If you would like to exchange an item for a different size, color, or model, please contact us, and we will assist you with the exchange process.
CONTACT US
If you have any questions or need further assistance regarding your return, cancellation, or refund, feel free to contact us:
Phone: +91 8903313310
Email: contact@drizzart.com
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (IST)
We appreciate your trust in us and are always happy to help!
